Privacy Policy for Herbal Tea Harmony

Last updated: 23 April 2025

Your privacy matters to us at Herbal Tea Harmony. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our website or services.

1. Who We Are

Herbal Tea Harmony is an online shop based in the United Kingdom, offering handcrafted herbal tea blends and wellness products.
Email: teatime@herbalteaharmony.co.uk

2. What Information We Collect

We may collect and process the following types of data:

  • Identity Data: name, username, or similar identifier
  • Contact Data: billing address, delivery address, email address, and phone number
  • Financial Data: payment card details (processed securely by third-party payment processors)
  • Transaction Data: details of your purchases and order history
  • Technical Data: IP address, browser type, operating system, and platform
  • Usage Data: how you interact with our website
  • Marketing Data: your preferences in receiving marketing communications

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and deliver your orders
  • To manage your account
  • To respond to your enquiries and provide customer support
  • To improve our website, products, and services
  • To send marketing emails if you’ve opted in
  • To comply with legal and tax obligations

4. Legal Basis for Processing

We rely on the following legal grounds:

  • Contractual obligation – to fulfil orders or provide services
  • Legal obligation – for tax or regulatory compliance
  • Consent – for email marketing and non-essential cookies
  • Legitimate interest – to improve our services and personalise your experience

5. How We Share Your Data

We only share your data when necessary:

  • With trusted third parties such as payment processors and delivery couriers
  • With service providers like website hosts and email marketing platforms
  • With regulators or law enforcement if legally required

We never sell your data to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or loss.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined above, including for legal, accounting, or reporting requirements.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict processing
  • Withdraw your consent at any time (for marketing, etc.)
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

9. Marketing

If you’ve opted in, we may send you emails about our products, offers, or tea tips. You can unsubscribe at any time using the link in our emails or by contacting us at teatime@herbalteaharmony.co.uk.

10. Cookies

We use cookies to enhance your browsing experience. For full details, see our Cookies Policy.

11. Contact

Questions, requests, or concerns? Please get in touch:

Herbal Tea Harmony
Email: teatime@herbalteaharmony.co.uk