Last updated: 23 April 2025

Welcome to Herbal Tea Harmony! These terms and conditions govern your use of our website and your purchases with us. By using our website or placing an order, you agree to these terms.

1. About Us

Herbal Tea Harmony is a UK-based online shop offering handcrafted herbal teas and wellness products.

Email: teatime@herbalteaharmony.co.uk
Website: www.herbalteaharmony.co.uk

2. Ordering From Us

  • Orders can be placed through our website 24/7.
  • All orders are subject to acceptance and availability.
  • Once you place an order, you will receive an email confirmation. This does not constitute acceptance of your order.
  • We reserve the right to cancel or refuse any order for any reason, including stock issues or suspected fraud.

3. Product Descriptions

We do our best to describe our products accurately, including ingredients, benefits, and usage. However, please note:

  • Our products are not intended to diagnose, treat, cure, or prevent any disease.
  • If you are pregnant, nursing, or have a health condition, please consult your doctor before consuming herbal teas.

4. Pricing and Payment

  • All prices are listed in GBP and include VAT where applicable.
  • We accept secure payments via major credit/debit cards and other approved methods shown at checkout.
  • Orders will only be dispatched once payment has been successfully processed.

5. Delivery

  • We deliver across the UK. Delivery time and cost will be shown at checkout.
  • We aim to dispatch orders within 1–3 working days.
  • Delivery times are estimates and not guaranteed.
  • You are responsible for providing an accurate shipping address.

6. Returns & Refunds

We want you to love your tea! If you are not satisfied:

  • You have 14 days to return unused, unopened items in their original packaging.
  • Email us at teatime@herbalteaharmony.co.uk to request a return.
  • Refunds will be processed within 7 working days of receiving the returned goods.
  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

7. Subscriptions

If you’ve signed up for a tea subscription:

  • You will be billed automatically according to your selected plan.
  • You can cancel your subscription at any time via your account dashboard or by emailing us.
  • Cancellations must be made at least 48 hours before your next billing date to avoid being charged.

8. Intellectual Property

All content on this website — including images, logos, text, and branding — is the property of Herbal Tea Harmony and may not be copied or used without written permission.

9. Liability

To the fullest extent permitted by law, Herbal Tea Harmony is not liable for:

  • Any indirect, incidental, or consequential loss or damage.
  • Any use or misuse of our products beyond the information provided.

Nothing in these terms limits your statutory rights under UK consumer law.

10. Privacy

Your privacy matters. Please see our Privacy Policy and Cookies Policy to understand how we collect and use your data.

11. Changes to These Terms

We may update these terms from time to time. Any changes will be posted on this page with a revised date. Continued use of our website means you accept the updated terms.

12. Contact

Got questions? Reach out to us!

Herbal Tea Harmony
Email: teatime@herbalteaharmony.co.uk